DieselsWest - Santa Fe 30's Trainset

[Christian de Oliveira]

Hello Trainsim team.

Could you help me solve a problem?

I recently purchased the Santa Fe C30-7 Trainset from DieselsWest, with payment confirmed by Stripe on *March 29th. However, I haven't received any notification of the product in my email, even after checking my spam folder.

*A small correction: I previously stated in a forum post that the purchase was made on March 29th, when in fact the purchase is effectively marked as April 1st. I apologize for the mistake. I don't understand much about the American banking system, and I don't know if this affects anything.

I would like to know how to proceed with this issue.

Thank you in advance, sincerely,
Christian de Oliveira.

[demando]

How did you purchase anything? His website is members only, and most of the links likely don't work. I've been a member for over a decade, and grabbed what I needed a long time ago. However, if you're that concerned, have you tried emailing the owner?

[Christian de Oliveira]

Hello demand, thank you for your reply.

I purchased it through the payware products section, here on Trainsim itself in the sales section, as per the offer through the link below.

https://trainsim.com/forums/Store

Should the email to the owner be sent to Diesels West or Trainsim?

Because I don't have any contact information for DW.

Sorry for my lack of clarity.

[yellowdog]

Go to Store, then click on My Keys

[Christian de Oliveira]

Go to Store, then click on My Keys

Hello yellowdog.

I already checked the keys section, however the product isn't listed.

Thank you for your reply.

[yellowdog]

Contact eric

[oper190]

At the top, below the menu bar is this notice:

"Payment updates from Stripe are experiencing some issues and not automatically updating status here on the site. Please send a private message to Eric if you've recently made a payment and have not seen your download keys or membership activated."

[Christian de Oliveira]

At the top, below the menu bar is this notice:

"Payment updates from Stripe are experiencing some issues and not automatically updating status here on the site. Please send a private message to Eric if you've recently made a payment and have not seen your download keys or membership activated."

Hello Oper190.

I didn't actually think to read this message. I appreciate the clarification of what happened.

Thank you for replying.

[eric]

Thanks to all who replied.

[Christian de Oliveira]

Thank you all for your responses. And have a good week everyone.